Case study ‘Elite Hotel’ Essay

INTRODUCTIONIn this case, the in operation(p) environment for elect Hotel run in Azerbaijan is like that it is a fresh independent republic agricultural which formerly part of the Soviet trades union and situated between Iran and Turkey. It is a lowly economic developed commonwealth but recently Western oil companies be looking for inner investment in the development of its oil and gas manufacture in this country. Therefore, there atomic number 18 plenty number of clients for the hotel and the local hotel cant service these high direct clientele. Thus it is worth to open an elect(ip) Hotel in Azerbaijan. The hotel industry heavily utilizes labor for its daily operations. It is people-centric and thus HR practices are crucial to organizational success. Coupled with new regulations on labor, the hotel industry is a useful example to regulate from, due to its high dependency on custody. This answer aims to solve some of the key issues faced by the industry and specificall y elite group Hotel, through which insights are derived from Elite Hotels HRM strategies.THE MACRO OPERATING environmentLOCATIONThe hotel will locate at the capital city Baku in Azerbaijan. This city has a oecumenic re put ination in an overtly Muslim country which can be defined as a traditional male dominance society. Therefore, the hotel involve to take care and show the respect to the local gardening. Moreover, this city a good deal loss its power such as gas, water, electricity during daily living. In order to maintain the high quality service and seeking to expand, the hotel imply to solve this power issue at first.2. DOMESTIC LABOR mart AND EVOLVING EXPECTATIONSAccording to the Trading Economics (2014), Azerbaijan has a high rate of unemployment at 5.2% in 2013. Hence, there are lots of well-educated people uncoerced to do any kinds of jobs. Due to the strong competition for labor, hotels face difficulties in recruitment and retention, especially when hotel jobs are vi ewed as a high level wage payment. Therefore, to hire the local employees, the hotel must consider very guardedly. Further much, this country also enforced a curfew, so if the hotel is seeking to expand, they must conform the laws and consider about the risk about the political instability.HR CHALLENGES1. develop AND DEVELOPMENTThe issue of productivity has never been more pertinent than now. Elite Hotel will ready to enhance productivity from a smaller share of labor without compromising on service quality due to challenges in employment. Training therefore is consumeed to boost productivity and standards of service to rival guests expectations. In departments with peak and trough periods, readying can be mixed- the waiters in the F&B Division can be trained as lobby hosts or even wine sommeliers. An new(prenominal) paradox is that the employee whitethorn not be reluctant to be training and make it off-work hours on job-relatedtasks (i.e. lessons)THE IMPORTANCE OF KEY HI RESThe importance of the first one or 2 hires is also a challenge. I wipe out long endorsed and applied the approaching of queue uping the one or two key candidates. These are leading who are respected in their present positions in the commercialize, or who whitethorn have previously worked there, relocated for career opportunities or unrelated ain reasons in another market and who may desire to return or are willing to return for the right opportunity, according to Owen Dorsey(2011).3. local anesthetic VS. EXPATSome local candidates should be recruited since hotel may be influenced by its self-will structure which includes political or governmental factors geographically.Increasing governmental pressures have been witnessed to create more jobs for local people so as to croak the dependence on foreign employees. In this case, Elite Hotel is planning to employs a total of 300 full-time staff across 7 departments for locals are cheaper than their foreign counterparts. It is g ood news to the hotel owners and also forces hotel management companies to think carefully when staffing a hotel. As Tim Williams (2013) ploughed, Do not hire expats as resident physician autobus, Rooms or F&B Director unless you think they have the potency to push through to GM.4. THE WORKPLACE ENVIRONMENTElite Hotel faces other HR challenge pertaining to the local culture work intrust environment and because of the culture in Azerbaijan is a traditional male dominance society. Therefore, how to balance the kindred between female and male employees is very important.Q2. WHAT STEPS COULD BE interpreted TO ENSURE THAT THE COMPANY MEETS THESECHALLENGES AND WHAT PEOPLE CAN THE COMPANY DRAW ON TO UNDERTAKE THESE TASKS?1. EVALUATION AND SUGGESTIONS FOR TRAINING AND DEVELOPMENTIt is of vital importance to operate that employees are provided with fellowship and skills which aims to achieve a high standard of customer service. Elite Hotel needs to examine its 1) Training Needs Assess ment, 2) Training bearing and 3) Training Delivery. Under assessment of training needs, it is crucial to identify the training objectives and priorities what KSAs (Knowledge, Skill and Ability) are needed in which department? How will task-specific KSAs grow in the future as job descriptions change? In tackling the problem of unreceptiveness, Elite Hotel should focus on Training Design by analyzing encyclopaedism Readiness, Learning Styles and Learning Transfer, these which will eventually lead to effective learning.Managers need to find ways to boost their employees self efficacy and motivation to learn before effective learning can occur. As part of job-site learning, Elite Hotel can introduce job rotations. This broadens ones experiences and knowledge of boilersuit hotel operations. E.g. in the Front Office Department, an employee can be rotated to the roles of concierge, social movement desk, porter. This is effective in teaching employees the technicalities of various rol es, and in the event of manpower shortage, productivity will not be compromised.However, an employee might also be rotated away from a position that he excels in, resulting in underperformance in the new position. To mitigate this, Elite Hotel has to ensure that managers know the strengths and weaknesses of their staff. This aligns with its belief to spend more time on people, educate them, counsel them and invest in our people.2. EVALUATION AND SUGGESTIONS FOR THE IMPORTANCE OF KEY HIRESIn this case, if the Elite Hotel wants to destiny up a new hotel of international five-star quality, they have to look for experts to remedy their network. Hiring an experienced GM or HR Director in the market would be the decisive factor especially when they are in place the whole thing unlocks. Aftertheir join, the hotel could take advantage of their network to find out who they have worked with, who impressed them. Thats to say, the hotel may find potential clients. Nowadays typically a new bra nd in a new market may establish an executive committee which includes half(a) internal hires and half external from the local market respectively.3. EVALUATION AND SUGGESTIONS FOR topical anaesthetic VS. EXPATWith a very limited hotel supply, now the owners of hotel have to concentrate more on training. Michael Farrell, an Elite Hotel senior manager, argue that in some markets we are entering there is no local talent full stop, so we have to develop it. We put in a General Manager and HR Director with very strong training focus and put a lot into people development. Over time we can therefore export and develop that local talent further in our sure-enough(a) hotels tush in Europe so that they eventually return back home with a raft of best practices to share.4. EVALUATION AND SUGGESTIONS FOR THE WORKPLACE ENVIRONMENTEnforcing that only the English language is spoken during work hours can address part of this problem. Elite Hotel also needs to manage relationships with NTUC, es pecially when industrious union members try to lobby for change magnitude welfare and in particular, increased salaries. The hotel mavens, say, HR, need to study in the latest legislation and regulations, for instance, Employment of extraneous Manpower wager, Trade Unions Act and Work Injury Compensation Act etc. Moreover they have to keep learning professional knowledge through programs, courses and seminars.REFERENCE LISTTrading Economics, 2014,http//www.tradingeconomics.com/azerbaijan/unemployment-rateOwen Dorsey. 2011, Tourism student perceptions of a travel agency career.Tourism and Hospitality Research, 1 (4), 295 312.